Book me to speak at your event
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Hi, I'm Tom. I believe that the customer retention opportunity is significantly under leveraged in most organisations. Improving churn rates by 5-10% drives between a 25%-100% improvement in profits. The worlds mega brands (Amazon, Spotify, Netflix, Google) understand that the key to rocket ship growth lies in keeping existing customers.Ā
I have spent 25 years in retention & CRM marketing, digital & mobile strategy, customer science, personalisation and retention CX transformation. I have consulted to multiple global brands and in my last 3 client side roles led retention, CRM, subscription & marketing transformationĀ programs drivingĀ almost $200 million dollarsĀ p.a. cumulatively.Ā
I am available to speak at your event on retention, subscription business models, retention tactics,Ā customer lifetime value, how to embed your product in customers lives, how to generate customer love, ARPU growth, CRM Marketing and more.Ā
Get in touch [email protected]
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